FAQ
1. Where do you deliver?
We currently deliver islandwide across Singapore.
2. How long does delivery take?
All orders are processed and delivered within 3 to 5 working days from the date of purchase confirmation.
3. Is delivery free?
We offer free delivery across Singapore for all orders above SGD 200. For orders below SGD 200, a flat shipping fee of SGD 8 applies.
4. How are my orders packaged?
We care about both your experience and our environmental impact.
All orders are carefully packed in biodegradable polymailers. Each garment is wrapped in acid-free tissue paper to ensure it is protected while remaining gentle on the fabric and more conscious for the environment.
5. What are pre-order items?
Pre-order items are pieces that are made specially upon order confirmation. This allows us to produce thoughtfully and reduce overproduction.
Please allow approximately 4–7 weeks for your pre-order item to be ready for dispatch.
Once your order is ready, you will receive a shipping confirmation email. We truly appreciate your patience and support for slower, more intentional fashion.
6. Can I return or exchange an item?
Yes. If you are not fully satisfied with your purchase, you may request a return within 3 working days from the date of receipt.
7. What are the return conditions?
To be eligible for a return :
- Items must be unworn, unwashed, and in original condition
- All tags must be attached
- Items must be returned in their original packaging
We reserve the right to reject returns that do not meet these conditions.
8. How do I request a return?
Return requests must be submitted within 3 working days of receiving your order. Requests submitted after this period cannot be accepted.
Please email avenuetisser@outlook.com and we will guide through the next steps.
Please note that returns lost in transit are not refundable. We strongly recommend using a tracked shipping method when sending back your items.
Return shipping costs shall be borne by the customer.
9. When will I receive my refund?
Once your return has been received and inspected, refunds (if applicable) will be processed within 5 working days via your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
10. Are exchanges possible?
Yes, exchanges are subject to stock availability. If your desired size or item is unavailable, we will assist you with an alternative solution or store credit where applicable.
Kindly note that exchanges are limited to one per order. Additional exchange requests will not be accepted.
All exchanges shipping costs shall be borne by the customer.
11. Do you accept returns on sale items?
Unless otherwise stated, discounted or promotional items may be final sale and not eligible for return or exchange.
12. Who can I contact for help?
For any questions regarding your order, delivery, or return, please reach out to our customer service team—avenuetisser@outlook.com we’ll be happy to assist you.